30-Day Satisfaction Promise
At MIUL, we stand behind the quality of our hair regrowth products. If you do not see satisfactory results after using the product consistently for 30 days, you may be eligible for a refund, subject to the terms below.
Eligibility for Refund
To qualify for our 30-Day Money-Back Guarantee:
- The product must be used exactly as directed on the packaging, on website or by our support team.
- Customers must complete the full 30-day usage period before requesting a refund.
- Clear proof of proper and consistent product usage is required, including:
- Before and after photos (must be send before and after photos via email)
- Usage progress photos/videos during the 30 days
- Order confirmation or proof of purchase
- Refund requests must be submitted within 7 days after completing the 30-day usage period.
- The product must be purchased directly from our official website.
Important Conditions
- Results may vary from person to person depending on hair condition, scalp health, lifestyle, genetics, and consistency of use.
- Refunds will not be approved if the product was not used according to the recommended instructions.
- Incomplete usage, inconsistent application, or failure to provide required proof may make the customer ineligible for a refund.
- Products that are intentionally damaged, misused, or altered are not eligible for refunds.
Refund Process
- Contact our support team at customer@miul.com
- Share your order number and required proof of usage.
- Our team will review the submitted information.
- If approved, the refund will be processed to the original payment method.
Refund Processing Time
Approved refunds are typically processed within 5–10 business days after verification.
Company Rights
MIUL reserves the right to verify all claims and deny refund requests that do not meet the above conditions. We may update or modify these terms at any time without prior notice.